1. Eligible Refund Cases

• Payment confirmed but service not delivered due to a verified system issue.
• Duplicate payment for the same order (verified by the owner).
• Technical error caused by Bokluy that prevents delivery.

2. Non-Refundable Cases

• Incorrect Player ID / Server ID / game account details entered by the customer.
• Order already delivered / top-up completed successfully.
• Refund requests after a long delay when verification is not possible.
• Fraud, chargeback abuse, or suspicious activity.

3. Verification & Processing

• Refunds are only considered after the owner verifies payment records.
• Processing time depends on the payment method and investigation.
• We may request screenshots or transaction details to confirm the issue.

4. How to Request a Refund

Contact support via the links on the site (Social channels) and include:

• Order details (game, package, amount)
• Transaction reference / proof of payment
• Your Player ID / Server ID
• Description of the issue

5. Changes

We may update this policy at any time. Continued use of Bokluy means you accept the updated policy.

6. Related

See also: Terms & Conditions